Indigo 4 Systems Limited has a dedicated and experienced support team who are not only fully conversant in the support of our solutions but also the design, programming, installation and configuration of the solutions. It is a requirement of the company’s Service Level Agreement that customers provide secure remote access to the solutions installed, remotely via N3. All of the Indigo 4 Systems Limited support staff sign up to the company Information Security policy and the NHS Information Governance policy, only by adhering to this are the staff granted access to our remote customer installations. Calls can be raised with our support desk via telephone or email. Our standard support service provides cover Monday to Thursday 0900 to 1730 and Friday 0900 to 1700. Indigo 4 Systems Limited also offers an Out of Hours Support service which provides cover on a Saturday and Sunday and some Bank Holidays.

Phone Support

Access to Indigo 4 Support Centre is available for all trained and certified users of Indigo 4 software.

When calling, please have the following available:

1. Site name and contact phone number
2. Our product and version number
3. Full details of the issue

Please call Support Centre on

Calls are charged at local rate.
Opening hours are 9.00am - 5.30pm (Monday - Thursday) and 9.00am - 5.00pm (Friday). Excludes bank and public holidays.  Cover is provided during Christmas and New Year as described in your Service Level Agreement.

An answer machine service is available outside of these hours.

Or email the support team on support@indigo4.com