Department:                         Keystone Development
Reports To:                            Development Manager
Overall Responsibility:   Development, maintenance and second line support of the company's core product Keystone.

We are looking for an individual to:

• Develop and maintain Keystone data translation routines and the web application which constitutes Keystone's administration interface.
• Provide second line support to both in-house users and external customers for Keystone data translation routines and the web application which constitutes Keystone's administration interface.
• Produce technical documentation including functional, design and testing specifications.
• Undertake and document systems and workflow analysis.
• Perform data analysis and manipulation.

We are looking for an individual who has:

• An IT related degree.
• Excellent written and verbal communication skills.
• A proven ability to work as member of a development team.
• A high level of proficiency in SQL.
• Familiarity with SQL Server 2000/2005.

Additional desirable attributes:

• Experience with Visual Foxpro.
• Experience of B2B EDI.
• Experience with XML, HTML, CSS and Javascript.
• Exposure to healthcare software within the NHS.

Starting salary will be based on experience and qualifications.

No Recruitment Agencies Please.

Department:          Customer Support
Responsible to :     Operations Manager

Duties & Responsibilities

1. Logging customer support calls:
   1. Customer contact as received via telephone and or email
   2. Confirming contact details with customer
   3. Ensuring that support cover (SLA period) is current
   4. Assessing call priority
   5. Allocating call to members of second line support if applicable.
2. Dealing with and progressing basic support calls to closure.
3. Acquiring information for second line support staff.
4. Keeping customers updated on progress with their call.
5. Monitoring status of all open calls and acquiring updates from second line staff.
6. Chasing call to progress and obtain closure.
7. Maintaining up-to-date details on support desk software, including:
   1. Site Name
   2. ODS code
   3. Address details
   4. Site contacts
   5. Details of software installed
   6. SLA details

Administration

1. Compiling Monthly statistics on support calls.
2. Maintaining Customer Support (Paper based) Files.
3. Maintaining and updating customer records on remote access for support purposes

Any other duties within the scope of the post.

Previous experience, skills & personal qualities required for this post

The candidate should possess:

• Excellent communication skills – verbal and written
• A professional telephone manner
• A basic knowledge of computers and computer applications (a qualification at GCSE or NVQ level 1 or 2 in an IT related subject is preferable but not essential)
• Some previous experience in a customer facing job would be preferable but is not essential.

Salary

£12,000 to £14,000 depending on experience

No Recruitment Agencies Please.

For any of the above posts please apply in writing with your CV to:

The Company Secretary
Indigo 4 Systems Limited
Aizlewood’s Mill
Nursery Street
Sheffield
S3 8GG